Returns & Exchanges

All items can be exchanged within 14 days. As soon as we have received the goods, all payments will be refunded. The cost of return shipping is to be borne by the buyer. All further information can be found in the cancellation policy .

 

 

Return of goods

Please pack the goods and place a printed cancellation form (see below) filled in in the box. Then send the package to the following address:

 

Q-Face GmbH

Artlandstrasse 63

49610 Quakenbrück

Germany

 

 

Cancellation form

If you want to cancel the contract, you can fill out this form. Using the form is not mandatory. Please send the cancellation form once by post to the address provided on the cancellation form or by email to info@nexat.de and then print it out and fill it out and put it in the package with the goods you are returning.

Use this link to access the form:

https://cdn.shopify.com/s/files/1/0881/0669/7042/files/Widerrufsformular_Revocation_form_NEXAT_Shop.pdf?v=1717409982